Shipping and Returns
Production and Shipping Timeline
At our company, we aim to ship products as soon as they are printed to ensure timely delivery. Here’s an overview of our production and shipping process:
Standard Orders
Standard orders typically take 8-11 business days for production and shipping, depending on the product, quantity, and level of customization.
Rush Orders
Expedited orders are usually completed and shipped within 5-7 business days. The exact time frame may vary based on the complexity of the order. While some orders may be finished sooner, rare cases might require additional time depending on the specifics of the box.
Turnaround Time
The turnaround time for your order starts on the day you approve the design or artwork. If there are delays in approving the design, we cannot guarantee on-time delivery. To avoid delays, please review and approve the PDF proof we send as quickly as possible. This approval process helps ensure your design is accurate and reduces the chance of printing errors.
Shipping Methods
We use express shipping services from UPS, DHL, and FedEx to ensure secure and fast delivery.
Delivery Time Variations
Shipping times can vary depending on the destination and the availability of shipping services. Unexpected factors, like weather conditions or logistical issues, may cause delays.
Tracking Updates
Once your order ships, we’ll provide you with tracking information so you can monitor your shipment in real time.
Client Assistance
If you have urgent deadlines or concerns, our support team is here to help. We can assist with fast delivery options or address any shipping issues to ensure a smooth experience.
For additional details or special arrangements, please contact us. We’re here to help!
Strong communication, quality work.
At the core, customer satisfaction takes center stage in our mission, and therefore, we are committed to establishing strong communication with our valued customers. By engaging with our customers, we not only understand their expectations but also aim to surpass them with a solid commitment to excellence.
We take pride in not only meeting the unique needs of each valued customer but also in our determination to exceed these needs.
CONTACT US
+1 (512) 669-3816
info@customboxprint.com
Free express shipping
on all orders.
Support forum
for over 24h
Address: 5900 Balcones Drive STE 100 TRAVIS COUNTY Austin, TX, 78731, USA
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