FAQs
General Questions
Custom Box Print specializes in personalized packaging solutions, including product boxes, pizza boxes, soap boxes, mailing boxes, and shipping boxes. We offer customized solutions tailored to your needs. If you cannot find the product you’re looking for on our website, please reach out to our live support team – we can produce almost any type of box.
Custom Box Print serves a variety of industries, including food, cosmetics, e-commerce, retail, and more. Our customized packaging solutions are designed to meet the needs of all sectors. In short, we cater to every industry.
The minimum order quantity depends on the type of box and customization required. For standard boxes requiring only lamination, there is no minimum quantity. However, for boxes with special features like foil stamping or embossing, the minimum order is 1,000 units. For more details, please contact our customer service team and share the specifics of the product you want to produce.
Delivery time varies depending on the order size, design complexity, and production schedule. Typically, orders are delivered within 6-11 business days after confirmation. To provide an accurate delivery timeline, we need to review the specifics of your project. Please contact our customer service team with details about your desired product.
Our entire ordering process is conducted online. After placing your order, our graphic team will review your design file for any issues. If there are problems, we will contact you to make necessary adjustments. Once approved, we will create a proof and send it to you for confirmation. After receiving your approval, production begins.
Our live support team will notify you via email once your order enters production. You’ll also receive updates about the progress of your order at different stages, such as:
•Production started.
•Cutting process in progress.
•Lamination process underway.
•Foil stamping in progress.
•Gluing process in progress.
•Your boxes are ready for shipping.
•Your boxes have been shipped (tracking information will be included in the email).
This way, you’ll be informed at every step of the process, ensuring complete transparency.
Design and Customization
Yes, you can easily upload your design files through our online order forms. This will speed up the process and allow us to move your designs into production faster.
We accept AI, PDF, Corel, PSD, and EPS formats. However, the highest quality prints are achieved with designs created in AI (Adobe Illustrator). We recommend submitting your designs in AI format whenever possible.
Yes, we provide professional design services. You can contact us via email or reach out to our live support team on WhatsApp. We’ll work with you to create designs tailored to your needs.
Absolutely! We never start production without your approval. After reviewing your design, we’ll send you a digital proof for approval. Once approved, we’ll proceed with a print proof to ensure you’re happy with the results.
Yes, we manufacture custom boxes in any size or shape. Simply share your design or requirements with us, and our team will provide solutions tailored to your needs.
If your designs are in CMYK format, there may be up to a 5% color variation. For exact color matching, you can provide Pantone color codes, though this may incur additional costs.
We offer a full range of lamination options, including glossy, matte, and soft-touch finishes, all at no additional cost. Choose the one that best suits your needs.
Absolutely! Our motto is “Your boxes are a reflection of your brand,” and we offer embossing, foil stamping, debossing, and lamination options to enhance your packaging. These services are free of charge and help make your brand stand out.
Product and Materials
The materials depend on your order. We offer kraft, white, black, and patterned papers, along with various other paper types. Contact us with your specific requirements for more details.
Yes, all of our boxes are eco-friendly and made from recyclable materials.
For added durability, we offer 400 gsm paper options and laminated 400 gsm paper applied to cardboard for extra strength.
Pricing and Payment
You can receive a price quote by filling out the product form on our website or by contacting our customer service team via WhatsApp or email. Quotes are typically provided within 30 minutes.
We accept credit cards and bank transfers.
Printing costs depend on the selected paper type and the use of special Pantone colors.
Yes, we offer significant discounts for bulk orders. High-volume orders can reduce printing costs to as low as $0.10 per unit.
Invoices are sent to you via email.
Shipping and Delivery
Yes, all products are delivered to your door with free express shipping.
Yes, we can ship to any country worldwide. For shipments outside the U.S., customs clearance and taxes are the buyer’s responsibility.
All orders include free express shipping.
Do not accept damaged items and take photos immediately. If you accept the delivery, all responsibility falls on the recipient.
Once shipped, orders are typically delivered within 1-5 business days.
We can expedite production, but shipping times remain 1-5 business days.
If there’s a delay, please wait an additional 1-3 business days and contact us if your package still hasn’t arrived.
Depending on your location, we use express shipping via air or sea freight.
Returns and Exchanges
All products are thoroughly inspected by our quality control team to prevent defects. In case of any issues, we include an extra 250 units with your order to cover potential defects.
You can review our return policy on the relevant page of our website.
You can review our return policy on the relevant page of our website.
If the wrong product is delivered, you can return it to the address we provide at no cost to you.
Order Management
Yes, you can contact our customer service team to make changes to your order before it enters the printing stage.
As long as production hasn’t started, you can update your design file. We always seek your approval before starting the printing process.
Orders that have already entered the production phase cannot be canceled.
Didn’t find the answer you were looking for? Fill out the form below or contact us directly via WhatsApp.
SEND US AN EMAIL
Strong communication, quality work.
At the core, customer satisfaction takes center stage in our mission, and therefore, we are committed to establishing strong communication with our valued customers. By engaging with our customers, we not only understand their expectations but also aim to surpass them with a solid commitment to excellence.
We take pride in not only meeting the unique needs of each valued customer but also in our determination to exceed these needs.
CONTACT US
+1 (512) 669-3816
info@customboxprint.com
Free express shipping
on all orders.
Support forum
for over 24h
Address: 5900 Balcones Drive STE 100 TRAVIS COUNTY Austin, TX, 78731, USA
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
